Supervisor de Servicio al Cliente - Santiago de los Caballeros

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.




We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.




About The Role
The Customer Service Supervisor will support the day-to-day operations of local in person driver-partner support locations. We’re looking for an experienced team leader who operates with a customer-first mentality.




In this role, you’ll help to mentor and directly lead a team on how to best build Uber’s relationship with driver-partners, support their operational needs, and guide day-to-day operations of the center.




What You’ll Do

• Support the daily operations through operational oversight and analysis
• Handle escalations of more difficult support interactions
• Manage scheduling, attendance, and general administration of a team
• Train, mentor, and guide your team to strengthen quality and efficiency metrics
• Coordinate with the facilities, office management team, and retail team to ensure the center functions properly while meeting Uber standards
• Effectively communicate with the manager regarding people management, process management and project management related to your center
• Improve processes on behalf of the Uber team and partners

What You’ll Need

• Bachelor degree
• 1+ years of team management experience in a fast-paced environment.
• Relevant experience including customer service or sales
• Demonstrated background in solving complex customer problems
• Intermediate English level: Ability to read and understand emails, trainings, and hold basic conversation
• Intermediate Excel and data interpretation skills: Ability to understand & create charts, graphs, and pivot tables
• Tech savy

About The Team"We share our deep knowledge of Uber to build relationships and guide our customers to realize opportunities."

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