Assistant Manager, Quality Control - Scotiabank Distrito Nacional

 

Assistant Manager, Quality Control - Scotiabank  Distrito Nacional

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Purpose of Job

Responsible for the day to day operational support to the Business Service Centres (BSC) nationally. Completing duties as assigned accurately and in conformity to Bank regulations and procedures for the effective administration of the BSC’s operations. You will be expected to identify key priorities and drive initiatives and projects for the BSC. You will also be expected to present recommendations/solutions to senior level management and assist in the delivery and implementation of solutions as required. Provide friendly customer service when responding to BSC Management and other Bank contacts, for which the Unit services during the completion of these assignments.

Major Accountabilities

· Responsible for data management / report automation to generate a substantial increase in customer value and improve Hub efficiencies

·  Assist management with their strategies as it pertains to data.

· Identify process improvements and assist in the documentation as well as implementation

· Ensure effective managing and monitoring of Outsourcer service levels/procedures/trending

· Provide assistance in the development and testing of various products and systems as well as the implementation of new policies and internal/regulatory requirements

· Provide assistance in the development and vetting of new procedures, circulars, manual updates and assess conformity to compliance requirements including identification and mitigation of potential risk issues

· Liaise as required with management & other supporting units.

· Identify and escalate any compliance issues or breaches including recommendations for correction.

Translation.

· Supports all initiatives to implement technological processes and practices in the BSC.

· MIS Reporting – Responsible for the overall MIS process success including working closely with Senior Manager Operational Effectiveness to determine project requirements; identifying database characteristics, such as location, amount of space, and access method. Validates results by testing programs and user requirements. Gathers data and supports in the preparation of any official management report.

Position requirements:

Requires a comprehensive knowledge and understanding of a wide range of BSC positions and the operational requirements and procedures associated with same. The incumbent must be able to provide assistance in these departments in a knowledgeable manner, ensuring the required standards of service and workflow are met. He/She provides assistance in a supervisory capacity when requested, fulfilling the mayor accountabilities of these positions, and therefore requires the ability to delegate and motivate staff and follow through on work/task assigned for completion.

products/services, policies and procedures;

Must be flexible in a constantly changing environment (procedural and automated), being versatile and able to provide cover on several posts at different times and at different levels on any given day concurrently, as determined by the rate of absenteeism due to vacations and illness, etc.

Must be able to deal effectively with staff complaints of refer same to a senior officer to ensure resolution id obtained to the complete satisfaction of Staff and management.

Requires very good organization and communication skills, both written and oral.

Good knowledge of PC (and LAN if applicable) operations and applications for the input and retrieval of information.

Essential Criteria

Education:

University degree in Business, Commerce, Finance, Banking or related field.

Work Experience:

Expert knowledge of Microsoft package (Excel, Power Point, Word, etc.)

Strong time management skills in order to satisfy the needs of a large client group

Thorough knowledge of Bank regulations, policies, procedures, and operations;

Thorough knowledge of Scotia Service and Complaints Resolution Standards and Procedures

Thorough knowledge of the Bank's operations and human resource policies and procedures

Thorough knowledge of Commercial Banking policies, procedures, operational processes and systems

Thorough knowledge of expense control and revenue generating requirements.

 Thorough knowledge of Bank's commercial lending, deposit/investment products, cash management

Thorough knowledge of techniques to generate quality referrals

Bilingual skills, written and oral (Spanish/English) – Advanced level

Desired Competencies:

Customer Focus

Result Focus

Curiosity

Self-Awareness & Personal Development

Innovation

Efficiency

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